Thrivez Privacy Policy

Last updated: 27/04/2026

This Privacy Policy describes how Thrivez Limited collects, uses, stores, shares, and protects personal data when you use our website at https://thrivez.io/, the Thrivez Go Chrome Extension, and any related products, tools, features, transactions, AI tools, invoice tools, marketplace features, reward features, content, and services offered by or through Thrivez.

In this Privacy Policy, “Thrivez”, “we”, “us”, or “our” means Thrivez Limited. “Service” means the Thrivez website, extension, platform features, tools, integrations, and related services.

Please read this Privacy Policy carefully. If you do not agree with how we use your personal data, you should not use the Service.

We may update this Privacy Policy from time to time. When we make changes, we will post the updated version on this page and update the “Last updated” date. Where required by law, or where a change is material, we may provide additional notice.

1. Important Information and Who We Are

This Privacy Policy applies to:

• the Thrivez website;
• the Thrivez Go Chrome Extension;
• Thrivez marketplace, store, course, tutoring, jobs, tasks, freelance, cashback, survey, offerwall, reward, subscription, and digital product features;
• the AI Mentor, recommendation tools, generated plans, check-ins, chat tools, and document generation tools; and
• the vendor invoice tool, payment-link tool, commission calculations, and vendor payout records.

For the purposes of data protection law, Thrivez Limited is the controller of your personal data unless a specific feature or third-party service states otherwise.

If you have any questions about this Privacy Policy or want to exercise your legal rights, please contact us at:

• Privacy email: privacy@thrivez.io
• General contact email: contact@thrivez.io

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. We would appreciate the chance to deal with your concerns first, so please contact us in the first instance.

2. Thrivez Go Chrome Extension – Privacy Notice

This section applies specifically to the Thrivez Go Chrome Extension.

Data We Collect

The extension collects only the minimum data required to provide its functionality.

Personally Identifiable Information

We may collect user account identifiers, such as username, email address, or user ID. This is used to associate rewards, surveys, earnings, or account activity with the correct user account.

Authentication Information

• login credentials may be submitted securely to our servers for authentication;
• passwords are not stored by the extension; and
• authentication is handled over encrypted HTTPS connections.

Location Information

• IP address may be processed server-side for security, fraud prevention, abuse prevention, service availability, and compliance purposes;
• the extension does not access GPS data or precise device location unless a separate feature clearly asks for permission.

Data We Do Not Collect Through the Extension

Unless clearly stated by a specific feature and permitted by you, the extension does not collect, access, or monitor:

• browsing history or visited websites;
• page content, form data, or website interactions;
• keystrokes, mouse movements, scrolling, or user activity;
• emails, messages, or personal communications;
• health information; or
• financial or payment details such as credit cards, bank accounts, or wallet details.

How Extension Data Is Used

Extension data is used only to authenticate users, display relevant surveys and rewards, attribute earnings correctly, prevent abuse and fraud, maintain security, and support service integrity.

We do not sell extension data or share it with third parties for cross-site advertising or unrelated tracking purposes.

3. Thrivez Website – Privacy Notice

Purpose of This Privacy Notice

This privacy notice gives you information on how Thrivez collects and processes your personal data through your use of the website, including any data you may provide when you:

• sign up for an account;
• browse the site;
• make a purchase;
• use our platform features;
• submit a support request;
• enter a competition;
• complete a survey;
• use cashback, reward, offerwall, or voucher features;
• create or interact with stores, courses, tutoring services, jobs, tasks, or freelance listings;
• use the AI Mentor or generated document tools; or
• create, send, pay, receive, search, delete, or manage vendor invoices.

It is important that you read this Privacy Policy together with any other privacy notice or fair processing notice we may provide for specific features, transactions, or third-party services.

Third-Party Links

Our website may include links to third-party websites, plug-ins, applications, survey providers, cashback partners, affiliate networks, payment providers, AI service providers, employers, marketplaces, and external services.

Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control third-party websites and are not responsible for their privacy notices or practices. When you leave our website, you should read the privacy policy of every website or service you use.

4. AI Mentor, AI Tools, and Generated Documents

Thrivez may provide AI-powered tools, including an AI Mentor, recommendation engine, goal-planning tools, check-ins, chat features, dashboard tools, and generated documents such as business plans, CVs/resumes, cover letters, freelance proposals, pitch deck outlines, and action plans.

AI Mentor Profile and Goal Data

When you use the AI Mentor or related tools, we may collect and process information such as:

• display name, mentor name, mentor style, avatar initials, city, country, education, skills, interests, experience level, preferred earning paths, available weekly hours, target earnings, currency, goal deadline, audience size, and social platforms;
• recommended earning paths, recommendations, plans, goals, milestones, progress updates, and achievement data;
• check-in information, including earned amounts, progress status, completed steps, notes, whether you need help, and whether a goal was achieved;
• chat messages sent to and from the AI Mentor;
• generated documents, document titles, document types, document content, PDF/download activity where applicable, and document update history;
• usage counters and plan limits, such as chat usage, recommendation usage, check-in usage, and document generation usage; and
• technical logs needed to operate, secure, debug, monitor, and improve the AI Mentor and related services.

How AI Mentor Data Is Used

We use AI Mentor data to:

• create and save your mentor profile;
• recommend earning paths, goals, milestones, and action plans;
• generate responses, documents, check-in feedback, and progress summaries;
• personalise your dashboard and mentor experience;
• send service-related check-in reminders and milestone emails where enabled;
• manage usage limits and subscription access;
• detect misuse, abuse, or attempts to bypass limits;
• improve reliability, safety, and performance; and
• provide support and resolve disputes.

AI Service Providers

To provide AI-powered features, content you submit to AI tools may be sent to one or more AI service providers for processing. This may include profile information, goals, chat messages, check-in notes, prompts, and the context needed to generate a useful response or document.

You should not enter highly sensitive information into AI tools unless it is necessary and you are comfortable with it being processed for the AI feature. This includes information about health, religion, political opinions, sexual orientation, criminal allegations, precise financial hardship, or other sensitive personal matters.

Generated Content

AI-generated content may be inaccurate, incomplete, outdated, or unsuitable for your specific circumstances. You are responsible for reviewing and editing AI-generated content before relying on it, sending it to others, publishing it, applying for work, or using it for legal, financial, employment, business, tax, medical, or professional purposes.

5. Vendor Invoices, Payment Links, Commission, and Payouts

Thrivez may provide tools that allow eligible vendors to create invoices, generate payment links, share invoice links by email or WhatsApp, track paid and unpaid invoices, and receive vendor payouts.

Invoice Data We Process

When a vendor creates or manages an invoice, we may collect and process:

• vendor user ID and account details;
• customer name, customer email address, and customer phone number where provided;
• invoice item descriptions, quantities, unit prices, totals, notes, invoice numbers, payment links, order IDs, invoice status, payment status, and timestamps;
• currency display preferences and currency conversion information used for invoice display or entry;
• commission calculations, including platform commission, vendor payout amount, and payout status;
• payment status and order status information from WooCommerce or payment providers;
• wallet credit records or payout descriptions where a vendor payout is made through a wallet or payout provider;
• search, deletion, and invoice management actions; and
• technical logs, fraud-prevention signals, and support communications connected to invoices.

How Invoice Data Is Used

Invoice data is used to:

• create invoices and payment links;
• send or enable sharing of invoice links by email, WhatsApp, copy link, or payment page;
• process payment, order, and invoice status updates;
• calculate platform commission and vendor payout amounts;
• credit vendor wallets or process payouts where applicable;
• display recent invoices, totals, paid amounts, unpaid amounts, and all-time totals;
• search, manage, or delete invoices;
• provide customer and vendor support;
• prevent fraud, chargeback abuse, payment misuse, and unauthorised access;
• comply with accounting, tax, reporting, payment, dispute, and legal obligations; and
• maintain accurate business records.

If you create an invoice for a customer, you are responsible for ensuring that you have a lawful reason to provide that customer’s personal data to Thrivez and to send them payment requests.

6. The Data We Collect About You

Personal data means any information about an individual from which that person can be identified. It does not include anonymous data.

We may collect, use, store, and transfer different kinds of personal data about you, including the categories below.

Identity Data

• first name, last name, display name, username, title, date of birth, gender, account ID, vendor ID, customer name, avatar initials, and profile identity details.

Contact Data

• email address, billing address, delivery address, telephone number, support contact details, customer email, and customer phone number where invoices are created.

Financial and Payout Data

• bank account details, payment card details, payout-related information, wallet records, payment provider references, commission amounts, vendor payout amounts, refund information, chargeback information, and tax or accounting records where applicable.

Transaction and Invoice Data

• payments to and from you, cashback transaction details, order details, products and services purchased or accessed, rewards, affiliate transactions, seller transactions, subscription records, invoice records, invoice item descriptions, payment links, payment statuses, invoice notes, commission records, and payout records.

Technical Data

• IP address, login data, browser type and version, time zone setting, general location, browser plug-in types and versions, operating system, platform, device information, server logs, security logs, and other technology on the devices you use to access the Service.

Profile Data

• username and password, purchases or orders, cashback claims, survey responses, preferences, interests, feedback, skills, education, experience level, country, city, social platforms, audience size, earning preferences, and account settings.

AI Mentor and Generated Content Data

• mentor profiles, goals, milestones, plans, recommendations, check-ins, AI chat messages, AI responses, prompts, generated documents, document titles, document content, and document download or preview activity where applicable.

User Content and Marketplace Data

• store listings, product descriptions, course content, tutoring materials, reviews, comments, profile information, promotional materials, media files, job posts, task listings, applications, freelance proposals, and other content you submit or publish.

Usage Data

This includes information about how you use our website, extension, products, AI tools, invoice tools, generated document tools, subscriptions, surveys, rewards, offers, and services.

Marketing and Communications Data

This includes your preferences in receiving marketing from us and third parties, your communication preferences, email engagement, and support communications.

Aggregated Data

We may collect, use, and share aggregated statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law where it does not directly or indirectly identify you.

Special Category Data

Except where clearly stated, we do not intentionally collect special category data such as race or ethnicity, religious or philosophical beliefs, sex life or sexual orientation, political opinions, trade union membership, health information, genetic data, biometric data, or criminal convictions and offences.

You should not submit special category data into profiles, marketplace listings, job posts, invoice notes, AI chats, generated documents, support requests, or other free-text fields unless it is necessary for the relevant service and you are comfortable with us processing it as described in this Privacy Policy.

7. How Is Your Personal Data Collected?

Direct Interactions

You may give us your data by filling in forms or corresponding with us by website, extension, post, email, support form, chat, AI prompt, invoice tool, account dashboard, marketplace feature, or otherwise. This includes personal data you provide when you:

• create an account or sign in;
• subscribe to a service or make a purchase;
• request support;
• submit a cashback claim or enquiry;
• complete a survey or offerwall opportunity;
• enter a competition;
• apply for a job, task, or freelance opportunity;
• post listings, content, products, courses, tutoring offers, jobs, tasks, or materials on the platform;
• create an AI Mentor profile, chat with the AI Mentor, complete check-ins, or generate documents;
• create, share, search, delete, or manage invoices;
• provide customer details for an invoice; or
• provide feedback or reviews.

Automated Technologies or Interactions

As you interact with our website, extension, and tools, we may automatically collect Technical Data and Usage Data using cookies, server logs, browser storage, similar technologies, device analytics, security tools, and platform analytics tools.

Third Parties or Publicly Available Sources

We may receive personal data about you from third parties such as affiliate networks, survey and reward partners, cashback and retail partners, analytics providers, advertising and social media platforms, payment processors, payout providers, fraud prevention and verification providers, AI service providers, employers, recruiters, clients, task posters, marketplace users, and publicly available sources where lawful.

8. Purposes for Which We Use Your Personal Data

We will only use your personal data where we have a lawful basis to do so. These lawful bases may include performance of a contract with you, compliance with a legal obligation, our legitimate interests, and your consent where required.

Performance of a Contract

We may use your personal data where necessary to:

• create and manage your account;
• provide products, subscriptions, downloads, AI tools, invoice tools, generated documents, and services;
• process orders, invoices, payment links, payouts, rewards, cashback, commissions, refunds, chargebacks, or transactions;
• respond to support requests, claims, disputes, and enquiries;
• allow you to use marketplace, course, tutoring, affiliate, survey, cashback, jobs, tasks, freelance, AI Mentor, and invoice features; and
• provide extension functionality.

Legitimate Interests

We may use your personal data where necessary for our legitimate interests, including:

• operating, improving, personalising, and securing the website, extension, AI tools, invoice tools, and platform features;
• providing customer support;
• preventing fraud, abuse, unauthorised access, misuse, reward abuse, invoice abuse, payment fraud, and security incidents;
• validating transactions, invoices, rewards, referrals, cashback claims, commissions, and payouts;
• maintaining platform integrity and moderation standards;
• managing user relationships;
• promoting features, products, or services;
• carrying out analytics, testing, diagnostics, performance monitoring, and product improvement;
• understanding how users interact with our site and services;
• defending legal claims;
• obtaining feedback and reviews; and
• administering our business and IT systems.

Legal Obligations

We may use your personal data where necessary to comply with laws and obligations relating to accounting, tax, consumer protection, payment records, fraud prevention, dispute handling, court orders, regulatory requests, sanctions checks, law enforcement requests, and data protection law.

Consent

We may rely on consent where required, including for certain marketing communications, optional cookies, some third-party integrations, or specific features that ask for your permission. You may withdraw consent at any time where we rely on consent.

Marketing

We may use your Identity, Contact, Technical, Usage, and Profile Data to decide which products, services, offers, or features may be relevant to you. You can opt out of marketing as described in this Privacy Policy.

Lead Generation and Affiliate Tracking

If you join our site through a third-party referral, affiliate link, paid campaign, app promotion, or similar marketing source, we may share limited data with affiliate networks, tracking agencies, ad platforms, or marketing providers to track referral sources, attribute sign-ups or purchases, and measure campaign performance.

Competitions, Surveys, Rewards, and Engagement Features

We may use your data to let you take part in competitions, manage surveys and rewards, attribute rewards, study user engagement, prevent duplicate or fraudulent participation, and improve our platform and marketing.

AI Mentor and Generated Documents

We may use your data to provide personalised recommendations, generate mentor responses, create plans, support check-ins, generate documents, track goals and milestones, save your progress, and manage plan or subscription limits.

Invoices, Payments, and Vendor Payouts

We may use your data to create invoices, generate and share payment links, process payments, calculate commissions, credit vendor wallets, track invoice status, maintain payment records, handle support requests, and comply with legal, tax, accounting, and dispute obligations.

9. Marketing Preferences and Opting Out

You can ask us to stop sending you marketing emails at any time by:

• using the unsubscribe link in our emails;
• changing your account preferences where available; or
• contacting us at privacy@thrivez.io.

Opting out of marketing will not stop service-related communications such as account notices, security alerts, AI Mentor check-in reminders where enabled, invoice emails, payment notices, transaction notifications, legal notices, or policy updates.

10. Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate, secure, and improve the Service, remember preferences, analyse traffic and performance, support currency display preferences, support session management, and enable certain cashback, affiliate, analytics, and tracking-related features.

You can set your browser to refuse some or all browser cookies, or to alert you when websites set or access cookies. If you disable cookies, some parts of the website may become inaccessible or may not function properly, and certain cashback, tracking, login, invoice, AI Mentor, or preference-related services may not work as intended.

For more information, please see our Cookie Policy:

https://thrivez.io/thrivez-cookie-policy/

11. AI, Profiling, and Automated Processing

Some Thrivez features may use automated processing, AI, recommendation logic, rule-based systems, usage limits, fraud-prevention signals, or profiling to provide, personalise, protect, or improve the Service.

This may include:

• recommending earning paths based on your profile, skills, interests, goals, location, experience, availability, and preferences;
• generating plans, check-in feedback, chat responses, and documents;
• applying subscription, usage, or feature limits;
• detecting suspicious activity, duplicate accounts, reward abuse, invoice abuse, payment fraud, or security risks;
• matching users with offers, surveys, cashback opportunities, or platform features; and
• measuring marketing, referrals, and platform performance.

AI-generated recommendations and documents are intended to support your own decision-making and should not be treated as professional, legal, financial, tax, employment, medical, or business advice.

We do not intend to make decisions based solely on automated processing that produce legal effects or similarly significant effects about you unless we clearly inform you, have a lawful basis to do so, and provide any safeguards required by law.

You may have rights relating to automated decision-making, profiling, objection, restriction, and human review where applicable. To raise a concern about automated processing or AI-assisted decisions, contact privacy@thrivez.io.

12. Change of Purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another compatible reason.

If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis that allows us to do so, unless the law permits or requires otherwise.

13. Disclosures of Your Personal Data

We may share your personal data with:

• service providers who provide IT, hosting, cloud, analytics, communications, moderation, fraud prevention, security, AI processing, and system administration services;
• payment processors, wallet providers, payout providers, banks, card networks, and payment infrastructure providers;
• WooCommerce, payment, subscription, order management, and invoice-related service providers where applicable;
• affiliate networks and tracking agencies;
• survey, cashback, reward, offerwall, and retail partners;
• email, WhatsApp link, notification, and communication providers;
• social media and advertising platforms;
• data matching, identity, security, and verification providers;
• analytics providers;
• other users where necessary for marketplace, jobs, tasks, tutoring, store, course, invoice, buyer, seller, vendor, customer, or dispute-related interactions;
• regulators, authorities, courts, law enforcement, tax authorities, payment dispute bodies, or dispute resolution bodies where required or appropriate;
• professional advisers, auditors, insurers, accountants, or legal representatives; and
• potential buyers, sellers, investors, or transaction parties in the event of a business sale, transfer, merger, acquisition, financing, restructuring, or similar transaction.

We require service providers to respect the security of your personal data and to treat it in accordance with the law. We do not allow service providers acting on our behalf to use your personal data for their own purposes unless they act as an independent controller and inform you separately.

14. International Transfers

Some of our external third parties, including cloud, AI, analytics, payment, communication, survey, reward, or support providers, may be based outside the United Kingdom or outside jurisdictions with equivalent data protection laws.

Whenever we transfer your personal data internationally, we take reasonable steps to ensure that an adequate level of protection is provided, including by using adequacy regulations, standard contractual clauses, international data transfer agreements, transfer risk assessments, contractual safeguards, and other lawful transfer mechanisms where required.

If you want more information about international transfers, please contact privacy@thrivez.io.

15. Data Security

We have put in place appropriate security measures designed to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed in an unauthorised way.

These measures may include HTTPS encryption, access controls, authentication, firewall protections, rate limiting, permission checks, nonces or security tokens, logging, database protections, payment provider security, and restrictions on who can access personal data.

We limit access to your personal data to employees, contractors, agents, and service providers who have a business need to know.

We have procedures in place to deal with suspected personal data breaches and will notify you and any applicable regulator where we are legally required to do so.

16. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for legal, accounting, tax, reporting, fraud prevention, security, service operation, AI tool operation, invoice management, payment records, dispute resolution, and support purposes.

To determine the appropriate retention period, we consider:

• the amount, nature, and sensitivity of the personal data;
• the potential risk of harm from unauthorised use or disclosure;
• the purposes for which we process the data;
• whether those purposes can be achieved by other means;
• the need to maintain records for accounting, tax, payment, fraud prevention, legal, or dispute reasons; and
• the applicable legal requirements.

Invoice, order, payment, commission, payout, refund, chargeback, tax, and accounting records may need to be retained for longer than ordinary account or marketing data.

AI Mentor profiles, goals, messages, recommendations, check-ins, and generated documents may be retained while your account is active, while needed to provide the feature, or while needed for support, safety, legal, or business record purposes.

In some circumstances, you may ask us to delete your data. In some circumstances, we may anonymise your personal data so that it can no longer be associated with you, in which case we may use that information without further notice.

If you would like more information about our retention practices, contact privacy@thrivez.io.

17. Your Legal Rights

Under data protection law, you may have rights in relation to your personal data, including the right to:

• request access to your personal data;
• request correction of your personal data;
• request erasure of your personal data;
• object to processing of your personal data;
• request restriction of processing;
• request transfer of your personal data;
• withdraw consent at any time where we rely on consent; and
• raise concerns about automated decision-making or profiling where applicable.

These rights are not absolute and may be subject to legal, security, fraud-prevention, accounting, tax, payment, dispute, or operational exceptions.

No Fee Usually Required

You will not usually have to pay a fee to exercise your rights. However, we may charge a reasonable fee or refuse to comply where a request is clearly unfounded, repetitive, or excessive.

What We May Need From You

We may need to request specific information from you to confirm your identity and ensure that personal data is not disclosed to a person who has no right to receive it.

Time Limit to Respond

We try to respond to legitimate requests within one month. If your request is particularly complex or you have made a number of requests, it may take longer. In that case, we will let you know.

To exercise your rights, contact:

privacy@thrivez.io

18. External Third Parties

Examples of external third parties we may work with include:

• IT and system administration providers;
• hosting and cloud service providers;
• payment processors, wallet providers, payout providers, and payment infrastructure providers;
• WooCommerce, WordPress, subscription, order, and invoice-related providers or integrations;
• AI service providers and AI infrastructure providers;
• affiliate networks;
• cashback and retail tracking partners;
• survey and offerwall providers;
• customer support and communication platforms;
• email delivery providers;
• analytics, research, and profiling services;
• social media and advertising platforms;
• fraud detection, abuse prevention, and data verification providers;
• accountants, auditors, insurers, lawyers, and professional advisers; and
• regulators and authorities where legally required or appropriate.

19. Children and Age Restrictions

The Service is intended for users who are legally capable of using the relevant features and entering into applicable contracts. Certain features, such as selling, vendor invoicing, payments, payouts, jobs, freelance opportunities, or subscriptions, may only be available to users who meet applicable age, eligibility, identity, payment, or legal requirements.

We do not knowingly collect personal data from children where parental consent or another legal basis would be required and has not been obtained. If you believe a child has provided personal data to us inappropriately, please contact us.

20. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, you can contact us at:

• Privacy: privacy@thrivez.io
• General enquiries: contact@thrivez.io
• Support page: https://thrivez.io/thrivez-customer-support/