Description
A checkout tip product for this vendor.
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Shipping Policy
Shipping, delivery, and fulfilment times may vary depending on the seller, vendor, tutor, creator, product type, service type, buyer location, and any third-party delivery or fulfilment provider involved.Where a physical product is purchased, the seller or vendor is responsible for providing accurate delivery information, dispatching the order within any stated timeframe, and communicating any expected delays where reasonably possible.Where a digital product, course, service, tutoring session, freelance service, invoice service, or downloadable item is purchased, delivery may be provided electronically through the Thrivez platform, by email, through account access, by download link, or by another method stated at the point of purchase.Delivery dates, shipping times, processing times, and availability are estimates only unless expressly confirmed otherwise. Thrivez is not responsible for delays caused by couriers, customs, incorrect customer information, third-party providers, payment checks, fraud checks, technical issues, or circumstances outside our reasonable control.Buyers should review the product, service, seller, or vendor information carefully before placing an order. If you have a delivery or fulfilment issue, please contact the seller/vendor where applicable or contact Thrivez support.
Refund Policy
Refund eligibility depends on the type of product or service purchased, the seller or vendor involved, the status of the order, applicable law, payment provider rules, and any specific terms shown at the point of purchase.Physical goods may be eligible for refund, return, or cancellation where required by law or where the seller/vendor policy allows it. Digital products, downloadable items, AI-generated documents, completed services, tutoring sessions, freelance work, subscriptions, and other digital services may be non-refundable once access has been granted, delivery has started, the download has begun, the service has been provided, or the content has been materially accessed, unless required by law.Invoice payments, vendor payments, service payments, and marketplace transactions may be subject to review, dispute checks, chargeback rules, payment provider rules, and seller/vendor terms.Thrivez may refuse, delay, reverse, or withhold refunds, rewards, wallet credits, cashback, commissions, or payouts where we reasonably suspect fraud, abuse, duplicate activity, invalid transactions, chargebacks, policy breaches, technical errors, or misuse of the platform.To request support with a refund or payment issue, please contact Thrivez support through the customer support page and include your order details.
Cancellation / Return / Exchange Policy
Cancellation, return, and exchange rights depend on the product or service type, the seller or vendor, the order status, applicable consumer law, and any specific terms displayed at the point of purchase.For physical goods, eligible consumers may have a right to cancel or return an order within the applicable legal period, unless an exception applies. Returned goods must usually be sent back in an appropriate condition and within the required timeframe. Buyers may be responsible for return shipping costs unless otherwise required by law or agreed by the seller/vendor.For digital products, downloads, courses, AI tools, generated documents, subscriptions, tutoring, freelance services, completed services, personalised items, and other electronically delivered services, cancellation or return rights may be limited once access, delivery, download, generation, or performance has started.Exchanges may be available only where the seller/vendor offers them or where required by law. Availability of replacements, exchanges, credits, or alternative fulfilment may depend on stock, service availability, seller/vendor approval, and platform rules.Orders, wallet credits, payouts, rewards, and related balances may be reviewed, delayed, adjusted, reversed, or cancelled where an order is refunded, cancelled, disputed, charged back, reversed, or found to breach Thrivez policies.If you need help with a cancellation, return, or exchange, please contact the seller/vendor where applicable or contact Thrivez support with your order details.
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