Cancellation, return, and exchange rights depend on the product or service type, the seller or vendor, the order status, applicable consumer law, and any specific terms displayed at the point of purchase.For physical goods, eligible consumers may have a right to cancel or return an order within the applicable legal period, unless an exception applies. Returned goods must usually be sent back in an appropriate condition and within the required timeframe. Buyers may be responsible for return shipping costs unless otherwise required by law or agreed by the seller/vendor.For digital products, downloads, courses, AI tools, generated documents, subscriptions, tutoring, freelance services, completed services, personalised items, and other electronically delivered services, cancellation or return rights may be limited once access, delivery, download, generation, or performance has started.Exchanges may be available only where the seller/vendor offers them or where required by law. Availability of replacements, exchanges, credits, or alternative fulfilment may depend on stock, service availability, seller/vendor approval, and platform rules.Orders, wallet credits, payouts, rewards, and related balances may be reviewed, delayed, adjusted, reversed, or cancelled where an order is refunded, cancelled, disputed, charged back, reversed, or found to breach Thrivez policies.If you need help with a cancellation, return, or exchange, please contact the seller/vendor where applicable or contact Thrivez support with your order details.
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